Delete Your Data

1Request deletion of your account

1. Email us at contact@cyberniks.com with the subject "Delete my data".
2. Send it from the email address on your account, or include the mobile number you signed up with, so we can confirm the request is yours. We may send a code to that number to check.
3. We confirm and delete. We reply to confirm we have your request, complete the deletion within 30 days, and email you when it is done.

Example: "Please delete my account and personal data. My account email is name@example.com and my mobile number is 98XXXXXXXX."

2Stop WhatsApp offers straight away

• To stop offers from one store, tap "Stop offers" on any of its messages.
• Or reply STOP to that store's WhatsApp number. Each store sends from its own number, so do this for each store you want to stop.
• This takes effect immediately and needs no email. To also have your WhatsApp details deleted, email us as above.

3For businesses using WhatsApp offers

• Disconnect your WhatsApp Business number at any time from your store's WhatsApp pane. We stop receiving your messages and delete the access Meta gave us.
• You can also remove Cyberniks from your WhatsApp account in your Meta Business settings; we then stop all sending for your store.
• To also delete your store's customers, their consent records and your message history, email us as above.

4What we delete

• Your account: name, email, mobile number, password and profile.
• For businesses: your store or business listings, photos, offers, banners and uploaded documents, which are removed from public view, and your WhatsApp connection details.
• Your WhatsApp details, enquiries, reports and saved favourites.
• Notification tokens and location data linked to your account.

5What we may keep, and why

• Payment and invoice records, for as long as tax and accounting law requires.
• A record that you opted out of WhatsApp offers (your number or WhatsApp ID and the date), so that you are never messaged again by mistake.
• Records needed for a legal claim, a dispute, or an investigation of fraud or abuse, until it is resolved.
• Security logs, for a limited period, after which they are deleted.

Anything we keep is limited to that purpose and is not used for anything else.

6Questions