Privacy Policy

1Who we are

Cyberniks, 140 & 141, Eminent Plaza, Phase-6, KPHB, Hyderabad-85, India. Contact: contact@cyberniks.com.

2What we collect

Information you give us

• Account details: name, email address, mobile number, and a password (stored only in scrambled form; we cannot read it).
• Business details (stores, advertisers and partners): business name and category, address and map location, photos and descriptions you publish, GST or PAN number, and documents you upload to prove your business address.
• Messages and requests: enquiries you send to a store, reports you make about a listing, and messages to our support.

Information from WhatsApp

• Each store sends its offers from its own WhatsApp Business number, which it connects to our services; we provide the technology that sends and receives these messages for the store. When you message a store's WhatsApp number (for example by scanning its QR code), or reply to an offer from it: your WhatsApp mobile number (when WhatsApp shares it), the WhatsApp user ID WhatsApp gives that store, your WhatsApp profile name, and what you sent.
• A record of your consent: which store you agreed to receive offers from, when, and how; and when you stopped them.
• Delivery reports for offers sent to you (sent, delivered, read or failed).

Information collected automatically

• Usage and security records: pages and actions in our services, your IP address and the approximate location (city, region, country) worked out from it, device and browser type, and sign-in attempts. We use these to keep accounts secure and stop misuse.
• Location: only if you allow it in the app, to show nearby stores and areas.
• Notification token: if you allow notifications, an identifier that lets us send them to your device.
• Analytics: how our services are used, in aggregate.

Payments

When you pay for a listing, banner or WhatsApp campaign, your card, UPI or wallet details are entered with the payment provider (Razorpay on the web and Android, Apple in the iPhone app, Google Play on Android), not with us. We receive and keep only what we need to record the purchase: what was bought, the amount, the date, and the provider's transaction reference.

3How we use it

• To create and run your account, and to sign you in (including sending one-time codes by SMS).
• To publish store listings, offers and banners, and to check that a store is genuine (for example against its public Google listing).
• To send WhatsApp offers only from stores you agreed to hear from, and to honour "Stop offers" or STOP immediately.
• To process payments, issue receipts, and grant what was paid for.
• To keep our services safe: limiting sign-in attempts, detecting fraud and abuse, and acting on reports.
• To answer your questions and send service messages about your account.
• To understand how our services are used and improve them.

We do not sell your personal information.

4WhatsApp offers and consent

• You receive offers from a store only after you agree: by sending the pre-typed message from that store's QR code or link, or by tapping "Subscribe" in our app. Stores cannot add your number to their list themselves.
• Offers come from the store's own WhatsApp number, under the store's name. The store can see your WhatsApp number and messages in its own WhatsApp account, as with any chat you start with a business.
• You can stop at any time: tap "Stop offers" on any offer, or reply STOP to that store's number, to stop offers from that store.
• We limit how many offers each store can send you each week, and send only during daytime hours (India time).
• Offers include a "Shop now" button that opens the store's own website. Buying on that website is between you and the store, under the store's own terms and privacy policy.

5Who we share it with

We share information only as needed to run our services:

These providers may process data outside India, under their own security and privacy commitments.

6How long we keep it

• Account and business information: while your account is open, and for a reasonable period afterwards for legal, tax and dispute purposes.
• Payment records: as long as tax and accounting law requires.
• WhatsApp consent records: while you are subscribed, and afterwards as proof of your consent and of your opting out.
• Security and usage records: for a limited period, then deleted or anonymised.

7Your rights

You can ask us to show you the personal information we hold about you, to correct or update it, or to delete it; and you can withdraw consent (for WhatsApp offers, simply tap "Stop offers" or reply STOP). To make a request, email contact@cyberniks.com from the email address or phone number on your account. We will respond within the time the law allows. Our Data Deletion page explains how to have your account and data deleted.

8Security

We protect information with encrypted connections, access controls, scrambled passwords, and limits on sign-in attempts. No system is perfectly secure, but we work to protect your information and will notify you and the authorities of a breach where the law requires.

9Children

Our services are for people aged 18 and over. We do not knowingly collect personal information from children.

10Changes to this policy

We may update this policy. We will change the date at the top and, for significant changes, tell you in our services.

11Grievance officer