Terms of Service

1Who can use our services

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• If you use our services for a business, you confirm you are authorised to act for it, and these terms bind that business.

2Your account

• Give accurate information, including a mobile number you control; we verify it by SMS.
• Keep your password private. You are responsible for what happens in your account.
• Tell us at contact@cyberniks.com if you think someone else has used your account.

3Businesses listing on our services

If you list a store or business, or advertise with us, you agree that:

• Your business is real and lawful, and the details you publish (name, address, location, prices, offers, photos) are accurate and kept up to date.
• Any GST, PAN or address documents you provide are genuine and belong to your business.
• You only offer goods and services you are allowed to sell, and you deal with your customers directly. We are not a party to sales between you and your customers.
• Listings may go live automatically after our checks. We may mark, hide or remove a listing that fails them, that several users report, or that breaks these terms.

4WhatsApp offers

• Offers are sent from your store's own WhatsApp Business number, which you connect through Meta. You are the business sending them: you must follow WhatsApp's Business and Commerce policies, and Meta charges your WhatsApp account directly for the messages. Our prices for campaigns do not include Meta's charges.
• You can disconnect your number at any time from your store's WhatsApp pane, or remove our access in your Meta Business settings.
• Offers go only to customers who joined your list themselves, by sending the message from your QR code or join link, or by tapping Subscribe on your store page. You cannot add customers' numbers yourself, and you must not ask people to join who have not chosen to.
• The "Shop now" button opens your own website. You are responsible for that website and for any sale made on it.
• Offers must be truthful, lawful and about your own business. No misleading, offensive or unrelated content.
• We limit how many offers each customer receives, when they are sent, and how often a store can send. We may pause a store's sending automatically if many customers stop its offers or messages cannot be delivered.
• Customers can stop offers at any time, and we honour that immediately.

5Payments

• Some features are paid, priced per item (for example a listing, a banner, or one WhatsApp campaign). The price is shown before you pay.
• Payments are processed by Razorpay on our websites and on Android, by Apple in the iPhone app, and by Google Play on Android. Their own terms also apply to your payment.
• A paid banner or campaign runs as described when you buy it, for example a banner's number of days. Payments are non-refundable once the item has been used or published, except where the law requires otherwise or we cancel it ourselves. Refunds for purchases made through Apple or Google are handled by them under their policies.
• Prices may change; a change never affects something you have already paid for.

6Content you publish

• You keep ownership of what you publish. You allow us to display, store and share it within our services, and to resize or format it, for as long as it is published.
• You confirm you have the rights to what you publish, and that it does not break any law or anyone else's rights.

7What you must not do

• Publish anything illegal, false, misleading, obscene, hateful, or that infringes someone's rights.
• Impersonate another person or business, or create fake listings, reviews or reports.
• Send spam, or misuse other users' contact details.
• Try to break, overload, scrape or get around the security of our services.

8Suspension and closing accounts

We may suspend or close an account, or remove content, that breaks these terms or the law, or that puts users or our services at risk. You can close your account at any time by writing to contact@cyberniks.com.

9Our role and responsibility

• We provide a platform. Listings, offers and banners are published by businesses, who are responsible for them. We do not guarantee the quality, safety or legality of any business's goods or services.
• We work to keep our services available and accurate, but they are provided "as is", and may sometimes be interrupted.
• To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you for any claim is limited to the amount you paid us in the three months before it.
• You agree to cover our losses from claims caused by your content, your business dealings, or your breach of these terms.

10Complaints and grievances

To report content or raise a complaint, write to our Grievance Officer. We acknowledge complaints within 24 hours and resolve them within the time the law allows.

11Changes to these terms

We may update these terms. We will change the date at the top and, for significant changes, tell you in our services before they take effect. Continuing to use our services after that means you accept the new terms.

12Law and disputes

These terms are governed by the laws of India. Disputes are subject to the courts of Hyderabad, India.