Refund & Cancellation

1What this policy covers

Some features of the apps and websites we operate are paid. This policy applies to all of them, including:

• Store listing fee: a one-time fee when a business lists its first store.
• Subscriptions: plans that run for a set period, for example a mall's plan for publishing its banners.
• Banners and ads: placements shown for a set number of days.
• WhatsApp campaigns: one campaign of offers sent to customers who joined a store's list.

2Cancelling before it starts

• If a banner, ad, subscription or campaign you paid for has not started, been published or been sent yet, you can cancel it and get a full refund. Write to us (see How to ask for a refund).
• Once it has started, been published or been sent, it cannot be cancelled for a refund. It runs for the period or quantity you bought.

3Store listing fee

• The listing fee covers checking your business details and reviewing your store.
• If your store is not approved and you decide not to resubmit it, you can ask for a full refund within 30 days of the decision.
• Once your store has been approved and published, the listing fee is not refundable.

4After a service has started

• Payments for a subscription, banner, ad or campaign that has started, been published or been sent are not refundable, and unused days are not refunded if you stop early.
• Subscriptions do not renew automatically. Nothing more is charged unless you buy again.
• If we remove a listing, banner or campaign because it breaks our Terms of Service or the law, the payment for it is not refunded.

5When something goes wrong on our side

• If we cancel a paid item ourselves for a reason that is not your fault, or it does not run as described because of a problem on our side, we refund the unused part, or extend it by the time lost, whichever you prefer.
• If you were charged twice, or money left your account but the purchase did not complete, we refund the extra or failed payment in full. You do not need to ask, but you are welcome to write to us.

6Purchases made through Apple or Google

Purchases made inside an iPhone app are processed by Apple, and some purchases in Android apps by Google Play. Refunds for those are handled by Apple or Google under their own policies. Request them through your Apple or Google account. We cannot refund them ourselves.

7How to ask for a refund

Email contact@cyberniks.com from the email address on your account, with:

• the store or business name,
• what you paid for and the date,
• the payment ID from your receipt, if you have it,
• the reason for the request.

We reply within 2 working days. When a refund is approved, we send it to the same card, bank account or UPI ID you paid with, within 5–7 working days. Your bank may take a few more days to show it.

8Contact

9Changes to this policy

We may update this policy. We will change the date at the top. A change never affects a payment you made before it.